Abstract

West Java International Airport is located in Majalengka Regency, West Java. BIJB Kertajati Airport received an award in the Smart Airport category at the Airport Award event. The airport will become a tourist attraction with a minimal area to hold passengers before their flight. This study aims to find out how the implementation of the smart airport model as a tourist attraction at the West Java International Airport (BIJB) Kertajati. The study used descriptive qualitative methods. The data analysis technique used was the triangulation. The process of data collection was done through an interview process with airport managers, passengers, and the public through direct observation. Based on the results of the analysis, it can be seen that smart airport is an innovation to simplify and make passengers feel a new experience and can meet the needs of passengers for entertainment or attraction while waiting for departure time. BIJB also has an Aero city area in which there will be a playground such as a theme park, accommodation, and others. With all the attractions in Aero city, BIJB’s smart airport can be a tourist attraction that gives new experiences and attracts visitors to come.

Keywords

personalized services, smart airport, tourist attraction, visitor experience